The Consumer Protection Agency (CPA) has called on authorities to initiate legal action against five e-commerce platforms operating in Ghana, including Temu, over allegations that they are selling and distributing imported products that have not received the required approvals from the Food and Drugs Authority (FDA) and the Ghana Standards Authority (GSA).
In a statement issued on June 2, 2026, the agency said investigations had uncovered evidence suggesting that the platforms were facilitating the sale and delivery of imported goods that had not undergone Ghana’s mandatory regulatory and certification processes.
According to the CPA, Ghanaian law requires all imported products intended for commercial distribution to be registered, certified, and approved by the Food and Drugs Authority and the Ghana Standards Authority before they can be offered for sale to consumers.
The agency noted that certain categories of products, particularly medicines, cosmetics, medical devices, and health-related items, require additional FDA approval because of their potential impact on public health and consumer safety.
The call for legal action follows what the CPA described as a growing number of complaints from consumers who purchased allegedly defective or potentially dangerous products through online marketplaces.
Among the cases cited was a consumer who reportedly suffered severe skin burns after using a cream marketed as a belly-fat reduction product. In another incident, an electronic device allegedly exploded while being charged, raising concerns about product safety and quality control.
The CPA said these incidents highlight the risks associated with the sale of imported goods that have not been subjected to the necessary regulatory scrutiny before entering the Ghanaian market.
“The increasing number of complaints underscores the urgent need for stricter enforcement of regulatory requirements to protect consumers from unsafe and unapproved products,” the agency indicated.
The CPA also urged operators of online marketplaces and delivery service providers to ensure that all imported products listed on their platforms comply fully with the regulations of the FDA and GSA.
It warned that businesses found to be facilitating the sale or distribution of non-compliant products could face sanctions and legal consequences under Ghanaian law.
The agency further reaffirmed its commitment to working closely with the Food and Drugs Authority, Ghana Standards Authority, and the Ghana Revenue Authority (GRA) to identify, monitor, and remove unregistered products from both online marketplaces and traditional retail outlets.
According to the CPA, strengthening regulatory oversight and enforcement is critical to safeguarding consumers and ensuring that all products entering the Ghanaian market meet the required safety, quality, and certification standards.