MobileMoney Fintech Ltd has stepped up regulatory compliance measures on its Mobile Money (MoMo) agent platform in a move aimed at improving security, protecting customers, and strengthening trust within its agent network.
In a statement, the company said it is carrying out routine checks on agent activities to ensure full compliance with regulatory requirements and operational guidelines. As part of the process, some agent accounts have been placed under temporary restrictions while further verification is conducted.
The company explained that agents found to have committed minor breaches will receive warnings, while those with more serious infractions may face suspensions. Accounts linked to severe violations, it added, will be permanently shut down.
MobileMoney Fintech noted that it has engaged affected agents in several cases, with some restrictions already lifted as investigations continue.
“These measures are intended to protect customers, safeguard the integrity of the MoMo agent platform, and maintain trust across the agent network,” the statement said.
The company also urged agents to strictly follow approved guidelines and comply with all relevant regulations to avoid sanctions.
It further reaffirmed its commitment to working closely with agents and stakeholders to build a more resilient and sustainable mobile money ecosystem, while continuing to support Ghana’s digital transformation through innovation and improved financial services for individuals, businesses, and communities.