The Ghana Revenue Authority (GRA) has begun implementing initiatives to strategically position the institution to attain its annual revenue targets, with this year’s set at 220 billion Ghana Cedis.
The Authority commissioned a General Competency Development Programme for Senior Officers, aiming at improving human resources to drive service delivery.
The modules of the programme include leadership, customer service, ethics, customs operations, basic knowledge in the Domestic Tax Revenue Division values, code of conduct for public servants, management policy framework and manual, effective office communication, GRA policies, and GRA Strategic plan among others.
Some 4,000 senior officers are expected to benefit from the programme in 2025, with the hope of expansion and continuation in the coming years.
Addressing the opening ceremony, the Commissioner for the Support Services Division (SSD), Dr. Alex Adomako Mensah, said the training was a strategic approach targeted at transforming the human resources of the Authority.
“As you are well aware, the Chana Revenue Authority (GRA) is undergoing continuous transformation, and that transformation must begin with us – the people who serve at its core”, he said.
He entreated the participants to take the training seriously and every detail of it, ensuring that it reflects in their operations and duties when they resume work.
“Colleagues, this training is not just about adding certificates to your file. It is about adding value to your performance. It is about preparing you for higher responsibility. And it is about building a culture of professionalism that drives results. I expect that you will engage fully, ask questions, share insights, and above all, commit to applying what you learn,” he added.
Dr. Adomako reiterated GRA’s management commitment to invest in sharpening the human resources of the Authority to enable it to keep up with modern customs operations to ensure effective service delivery.
“The Authority is watching, and your supervisors are watching. But more importantly, the taxpayers are watching,” he stressed.
The Deputy Commissioner of Training and Development, Augustine Agyei-Sefah, said the initiative aligns with the Authority’s theme for 2025, being “Transforming for Impact and Growth”.
He called for attitudinal, mindset, and behavioural changes as the Authority posits to deliver a top-notch service, hoping to meet client expectations and achieve revenue targets.
He reiterated a call for the participants to commit fully to the training and apply what they had learned in the workplace.
“As we bring you here for this comprehensive training, we do so being aware and with the conviction that investing in the growth and development of our staff is the pathway to building a skilled and adaptable workforce, driving innovation and improving overall performance thereby making the Authority,
a world-class revenue administration, recognized for professionalism, integrity, and excellence.”
“As we embark on this training, let us be focused and actively engage, share ideas and experiences from our various workplaces to enrich the teaching and learning experience,” he concluded.