The Accra West Region of Ghana Water Limited (GWL) has joined organisations across the world to commemorate Customer Service Week 2025, unveiling a week-long programme of initiatives designed to appreciate loyal customers and reinforce its commitment to high-quality service delivery.
Observed from October 6 to 10, under the global theme, “Mission: Possible; Making the Impossible Possible for Customers,” the celebration featured activities across all 12 District Offices in the Region, underscoring the company’s dedication to enhancing customer experience.
As an ISO-certified region, Accra West used the occasion to reaffirm its focus on customer satisfaction and to encourage staff to consistently go the extra mile in meeting consumer needs.
To acknowledge loyalty, the Region sent bulk SMS messages to its Top 100 customers, expressing gratitude for their continued confidence in the utility provider.
Staff and customers also received branded “Thank You” flyers, while daily customer-centred motivational quotes were circulated internally to reinforce a culture of client-first service.
Customer education formed a key component of the week, with all District Offices undertaking sensitisation exercises on GWL operations—highlighting available electronic payment channels and encouraging customers to embrace convenient digital systems.
These sessions were complemented by the distribution of corporate souvenirs as tokens of appreciation.
Throughout the week, customer relations officers wore themed T-shirts carrying the message, “Here to Serve, Happy to Help,” creating a unified and welcoming atmosphere across service points.
Commenting on the significance of the celebration, Ing. Francis Lamptey, Regional Chief Manager, said Customer Service Week serves as an important reminder that every interaction with clients presents an opportunity to build trust.
“Our customers are at the centre of all we do, and this celebration enables us to express our appreciation while reaffirming our commitment to serve them better,” he noted.
The initiative was warmly received by both customers and staff, helping to boost morale and strengthen GWL’s reputation as a customer-centred utility provider.
Some customers, while commending the gesture, also urged the company to improve water flow in water-stressed communities, noting that reliable supply remains their highest expectation.