Commercial and private drivers were left stranded and frustrated at the Driver and Vehicle Licensing Authority (DVLA) office at the STC branch in Accra after a newly introduced system caused major delays in service delivery throughout the day.
Several drivers complained that the changes disrupted their schedules and affected their ability to work, with many spending hours at the office without receiving assistance.
Speaking, the Chairman of the Greater Accra Concerned Drivers Union, Nii Ashie, criticised the DVLA for introducing the system without prior engagement with drivers’ unions.
According to him, the DVLA Chief Executive, Mr Nii Quaye, failed to consult key transport unions including the Ghana Private Road Transport Union (GPRTU), PROTOA, and the Concerned Drivers Union before rolling out the new system.
He said the lack of communication created confusion among drivers and contributed to the chaos witnessed at the office.
Nii Ashie appealed to the government and DVLA management to suspend the new system and reassess its implementation.
He argued that the current arrangement had caused unnecessary hardship for drivers, many of whom depend on their daily activities for income.
Taxi driver Kwame Bonsu also expressed disappointment over the situation, accusing the DVLA of failing to adequately prepare drivers for the changes.
According to him, the authority had several communication platforms available, including radio, television, and newspapers, through which it could have properly informed the public before introducing the policy.
He said many drivers arrived at the DVLA office unaware of the changes, only to face long delays and uncertainty.
Kwame Bonsu further called on the government to urgently review the system and address the concerns raised by drivers to prevent further disruption.